FAQ
Updated 5 Oct 2026, 15:47
ACN STORE — Frequently Asked Questions (FAQ)
1. What is ACN STORE?
ACN STORE is a gaming marketplace providing PUBG Mobile accounts, PUBG Mobile UC top-ups, Free Fire Diamonds, Mobile Legends Diamonds, and other digital gaming services.
2. What services do you provide?
We currently offer:
PUBG Mobile Account Buy & Sell
PUBG Mobile UC Top-Up
PUBG Mobile Login UC Offers
PUBG Mobile Growth Packs
PUBG Mobile Prime Plus
Free Fire Diamond Top-Up
Free Fire Weekly & Monthly Memberships
Mobile Legends: Bang Bang Diamond Top-Up
Other selected gaming products and services
3. How can I place an order?
Choose the product you want from our store, provide the required information, and complete the payment using the available payment method. Your order will be processed after payment verification.
4. What payment methods do you accept?
Depending on the product, we may accept:
eSewa
Khalti
Bank Transfer
Other payment methods announced by ACN STORE
5. How long does delivery take?
Most digital products and top-up orders are processed as quickly as possible after payment verification. Delivery time may vary depending on the product, game server, account information, and current service conditions.
6. What information is required for a top-up?
Depending on the game and product, we may require your Player ID, Game ID, Server ID, or other necessary account information.
Please make sure all information you provide is correct.
7. What happens if I provide the wrong Player ID or account information?
Customers are responsible for providing accurate information. If an order has already been successfully delivered to the information provided by the customer, ACN STORE may not be responsible for losses caused by incorrect information.
8. Can I buy a PUBG Mobile account from ACN STORE?
Yes. We offer PUBG Mobile gaming accounts for sale. Each listing may have different levels, skins, outfits, weapons, items, and other features.
We recommend checking the complete listing and asking questions before making payment.
9. Can I sell my PUBG Mobile account through ACN STORE?
If account selling/buying service is available for your account type, you can contact ACN STORE support with your account details for evaluation and further instructions.
10. Can I get a refund after purchasing an account?
Account purchases are generally non-refundable after the account has been delivered and the customer has received the login information.
Please carefully review the account details and ask any questions before payment.
Genuine technical or delivery problems caused by ACN STORE may be reviewed individually.
11. Can I change the password after receiving an account?
Yes. For security, customers should change the password and update appropriate recovery/security information after receiving an account, where applicable.
12. Is my personal information safe?
ACN STORE takes reasonable measures to protect customer information and uses information primarily for order processing, payment verification, customer support, security, and transaction records.
For more information, please refer to our Privacy Policy.
13. Will ACN STORE ask for my OTP or recovery code?
Customers should never share OTPs, passwords, or sensitive recovery codes unless a specific official process clearly requires it. Never share sensitive security information with unknown individuals claiming to represent ACN STORE.
14. What if my top-up is delayed?
If your top-up has not been completed within the expected processing time, contact ACN STORE support with your order details and payment reference so the order can be checked.
15. What if I have a problem with my order?
Contact ACN STORE support and provide:
Order details
Payment receipt/reference
Player ID or relevant account information
Description of the problem
Screenshots, if necessary
Our team will review the issue and assist you.
16. Are the prices and offers always the same?
No. Prices, availability, bonuses, packages, and promotions may change depending on availability and service conditions. Please check the current product listing before placing an order.
17. Are login UC offers guaranteed to give the maximum UC amount?
No. Where an offer is advertised with a range such as “up to” a certain amount, the maximum amount is not guaranteed. The actual amount may depend on the account and applicable game-system conditions.
Any guaranteed minimum will be clearly stated in the relevant offer.
18. Can I purchase a login UC offer more than once?
Some login UC offers may have purchase limitations, such as one purchase per account within a specified period. Always check the individual product's terms before ordering.
19. What should I do after receiving a gaming account?
We recommend:
Log in and verify the account.
Check the account details and items.
Change the password where applicable.
Secure recovery information.
Enable available security features.
Contact ACN STORE promptly if you notice a genuine delivery-related issue.
20. Is ACN STORE responsible for game bans or third-party changes?
ACN STORE cannot control decisions, policy changes, security systems, features, or enforcement actions made by game publishers or third-party platforms.
Customers are responsible for following the applicable game and platform rules.
21. Can ACN STORE refuse or cancel an order?
Yes. ACN STORE may refuse, suspend, or cancel an order in cases involving suspected fraud, unauthorized payments, chargebacks, false information, abuse, or other suspicious or unlawful activity.
22. How can I contact ACN STORE?
For order support, product questions, account-related inquiries, or other assistance, contact ACN STORE through the official contact channels provided on our store.
23. Do I agree to the store policies when I place an order?
Yes. By placing an order, you confirm that you have reviewed and agreed to the applicable Terms of Service, Privacy Policy, Refund Policy, and product-specific conditions.